Question 1

How do I pause or skip my subscription?

Accepted Answer

Open your subscription in your account, then pause it for a set time or skip just your next box. It picks back up automatically — no need to cancel.

Question 2

How do I change my roast, flavor, or grind?

Accepted Answer

Edit your preferences anytime from your subscription settings. The change applies to your next roast, so your following box arrives just how you want it.

Question 3

How do I cancel my subscription?

Accepted Answer

You can cancel anytime from your account — no fees, no phone calls. You'll keep access until the end of your current cycle.

Question 4

Can I change how often my coffee ships?

Accepted Answer

Yes — switch between weekly, biweekly, and monthly from your subscription settings whenever you like.

Question 5

How do I swap to a different plan?

Accepted Answer

Move between First Pour, Daily Ritual, and Reserve Box from your account. The switch takes effect on your next cycle.

Question 6

When will I be billed for my subscription?

Accepted Answer

Each subscription renews on the same date it started, and we email a receipt every time. You can see upcoming charges in your account.

Question 7

Where is my order and how do I track it?

Accepted Answer

Track every order from your account — we email a tracking link the moment your coffee ships.

Question 8

When will my first coffee arrive?

Accepted Answer

We roast that week and ship within 48 hours, then ground transit adds 2–5 business days. Your exact first-delivery date is shown at checkout.

Question 9

How much does shipping cost?

Accepted Answer

It's free on every subscription and on one-time orders over the threshold, with a flat rate under it. The exact figures live on the Shipping page.

Question 10

Do you ship internationally?

Accepted Answer

Not yet — we ship across the U.S. for now. Join the newsletter and you'll be first to know when that changes.

Question 11

How do I update my shipping address?

Accepted Answer

Update your address in your account up until your roast date, and it applies to your next shipment.

Question 12

How does the happiness guarantee work?

Accepted Answer

If your coffee arrives stale, damaged, or just isn't your cup, tell us within 14 days and we'll replace or refund it. There's no bag to return.

Question 13

My coffee arrived damaged — what now?

Accepted Answer

Send us a quick photo and we'll reship right away. No need to return anything.

Question 14

I received the wrong item

Accepted Answer

We'll send the correct coffee straight away and sort the mix-up on our end.

Question 15

Can I return merchandise?

Accepted Answer

Unopened, unused merch can be returned within 30 days for a full refund. Opened coffee is covered by the happiness guarantee instead.

Question 16

What do the roast levels mean?

Accepted Answer

Light keeps more of the origin's bright, fruity character; dark brings deeper, bolder notes; medium sits in between. Every coffee lists its roast.

Question 17

Which grind should I choose for my brewer?

Accepted Answer

Whole bean stays freshest. For ground, match your brewer — espresso, drip, pour over, or French press — and pick it when you order.

Question 18

How long does coffee stay fresh?

Accepted Answer

Coffee is at its best within about a month of the roast date on the bag. We roast to order, so it reaches you fresh to start with.

Question 19

How should I store my beans?

Accepted Answer

Keep beans in an airtight container somewhere cool and dark. Skip the fridge or freezer — moisture and odors dull the flavor faster than air does.

Question 20

What does single-origin mean?

Accepted Answer

It means the coffee comes from one named region rather than blended across countries — so you taste that specific place. It's the whole idea behind SaborCup.

Question 21

How do I update my card or payment method?

Accepted Answer

Checkout runs through Stripe, and this demo uses Stripe test mode — there’s no saved card to manage in your account.

Question 22

How do I reset my password?

Accepted Answer

SaborCup uses passwordless sign-in, so there’s no password to reset — pick a role on the sign-in screen and you’re in.

Question 23

How do I update my email or details?

Accepted Answer

Edit your display name from your account settings; your email is fixed to your sign-in.

Question 24

Where do I see my order history?

Accepted Answer

Every order — with receipts and invoices — lives in your account.

Question 25

How do I close my account?

Accepted Answer

Email our team and we’ll close your account and remove your details. Just cancel any active subscription first.

Question 26

How do I send coffee as a gift?

Accepted Answer

Any coffee ships as a one-time order to their address — or send a SaborCup gift card and let them pick the roast.

Question 27

How do I redeem a gift card?

Accepted Answer

Sign in, add coffee to your bag, and enter the code at checkout — the balance comes off your total and any remainder stays on the card.

Question 28

Do gift cards expire?

Accepted Answer

No — SaborCup gift cards never expire.

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